Benchmarks

7 ‘Travel Tours & Experience Booking’ Sites Ranked by User Experience Performance

Use the interactive UX benchmark chart below to see the ranked UX performance of 7 leading ‘Travel Tours & Experience Booking’ desktop and mobile websites in the US and Europe. Each of the 7 Travel Tours & Experience Booking desktop and mobile sites has been manually rated across 344 different e-commerce UX elements, all based on Baymard’s 150,000+ hours of UX research.

This is a sub-set of the full benchmark which includes 123 e-commerce sites.

Case Studies

Click the colored dots to view in-depth case studies for each benchmarked site, or scroll down to see all case studies. You can also view the case study examples organized by type of page.

Benchmark UX Performances
Poor
Mediocre
Decent
Good
Perfect

Overall UX Performance

344 Guidelines

Desktop Web

174 Guidelines

Homepage & Category Navigation

16 Guidelines

Homepage

7 Guidelines

Main Navigation & Category Taxonomy

9 Guidelines

Tour Lists & Filtering

28 Guidelines

Tour Listing

13 Guidelines

Filtering and Sorting

15 Guidelines

On-Site Search

11 Guidelines

Tour Details Page

42 Guidelines

Page Layout & Cross-Sells

10 Guidelines

Tour Information & Specifications

11 Guidelines

Tour Images & Videos

5 Guidelines

The "Book" Section

8 Guidelines

User Reviews

8 Guidelines

"Booking" Checkout Process

63 Guidelines

Checkout Types & Layout

8 Guidelines

Shopping Cart Interface & Layout

6 Guidelines

Customer & Address Information

6 Guidelines

Payment Flow & Credit Card Form

13 Guidelines

User Interactions & Validation Errors

8 Guidelines

Field Labels & Field Design

14 Guidelines

Reservation Review & Confirmation

8 Guidelines

Site-Wide Features

14 Guidelines

Mobile Web

170 Guidelines

Mobile Homepage & Category Navigation

15 Guidelines

Mobile Homepage

7 Guidelines

Mobile Main Navigation & Category Taxonomy

8 Guidelines

Mobile Tour Lists & Filtering

26 Guidelines

Mobile Tour Lists

16 Guidelines

Mobile Filtering & Sorting

10 Guidelines

Mobile On-Site Search

11 Guidelines

Mobile Tour Details Page

38 Guidelines

Mobile Page Layout & Cross-Sells

7 Guidelines

Mobile Tour Information & Specifications

11 Guidelines

Mobile Tour Images & Videos

5 Guidelines

Mobile "Book" Section

7 Guidelines

Mobile User Reviews

8 Guidelines

Mobile "Booking" Checkout Process

60 Guidelines

Mobile Checkout Types & Layout

5 Guidelines

Mobile Shopping Cart Interface & Layout

5 Guidelines

Mobile Customer & Address Information

6 Guidelines

Mobile Payment Flow & Credit Card Flow

12 Guidelines

Mobile User Interactions & Validation Errors

8 Guidelines

Mobile Field Labels & Field Design

16 Guidelines

Mobile Reservation Review & Confirmation

8 Guidelines

Mobile Site-Wide Features

20 Guidelines


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